Can’t turn off two-factor authentication using CLI

I got a new phone and didn’t save the recovery code. One day, when I tried to log in to the Heroku platform using my email and password, Heroku redirected to the page and asked me to perform multi-factor authentication and enter verification code.

I can’t. So I find this documentation Recovering from lock-out

What I have tried:

  1. Contact the support via email, ask them to disable my multi-factor authentication. I provided my login email and password to them. But they always reply to me like this:

Sorry, the email address you are using has not been recognized as a Heroku account.

Please log in and submit a ticket via where we’ll be happy to help. If you are unable to log in, please send an email from your registered Heroku account.

If you do not have a Heroku account and need support, you can create an account in seconds.

We apologize for any inconvenience!

The Heroku Team

  1. The documentation said:

If you have a valid CLI session on your computer, you can use the CLI to turn off two-factor authentication with the command heroku 2fa:disable. Here too, you will be asked for your password.

So I tried to disable multi-factor authentication using heroku CLI.

☁  heroku 2fa:disable (node:42222) Warning: Setting the NODE_TLS_REJECT_UNAUTHORIZED environment variable to '0' makes TLS connections and HTTPS requests insecure by disabling certificate verification. Disabling 2fa on ? Password: ************ Disabling 2fa on done 

Looks like it worked. But when I tried to log in to the Heroku platform again, it still redirected me to the multi-factor authentication page –

Am I the only one with this problem?