Automatic calling system: “Press star” or “Press asterisk”?

I’m not a native English speaker and currently have a task on my desk to translate some texts for an automatic telephone calling system. You know the stuff: to confirm your request, press one, to cancel, press pound.

And the question is: Should I use “star” or “asterisk”, down left on the keypad, when your computer program talks to someone over phone?


The calling system will be addressing both native English speakers and people who have English as their second or third language.

Asterisk is easier to understand in over low-quality telephone connection, but may confuse non-native English speakers.

Star is more or less clear to everyone, but may get misheard as it is only one syllable (especially when the phone connection is suboptimal).

Edit 2:

The system is supposed to give calls to people around the world in case of emergency with system they are responsible for. It allows for translation to any language, but the company running the system will not pay translation for one or two people, so everyone for whom there is no translation will get the call in English.

We use software synthesized voice messages (and not recorded human voice) and so the messages need to be as clear and concise as possible.

Material Design vs Trust

I am at the cross roads whether to use material design or not for startup website. I want to give the visitors feeling of that

  • It protect your privacy (ie: does not sell ads based on user data),
  • Community driven instead of company driven

(Visitors should feel a sense of trustworthiness)

Some of us get the mixed feelings when we think about Google

  • Trust feeling: Big reputed company
  • Distrust feeling

IMHO Material Design is tightly associated with Google’s brand. Yes of course you can use material theming to kind of unique brand identity, most of us know when we see something designed using material design.

And I am aware that material design is just guidelines, not rules.

I will be developing the website using already existing component frameworks(Material-UI,Bootstrap)

So my question is:

Should I use Material Design wih theming or Bootstrap with customization to give the user of sense of trust?

What is the diffenence between Stack Exchange and Wikipedia?

Every successful website is loved globally due to its unique beauty. What is the difference between Wikipedia and Stack Exchange, when both are knowledge base system !! Of course, we like Stack Exachage as an online workplace because of its active interactive answering features and protective commenting individuality. Which makes stackexchange universally attracting online.

Why are censor bleeps so loud?

Why is the censor bleep (or beep) commonly implemented the way it is. Usually on the radio or TV (at least in the United States) if a word is used which is deemed to be undesirable for whatever reason it is disguised by a very loud and shrill bleeping noise.

The effect of this bleep seems be the opposite of the desired effect: it calls out that whatever was censored (which was quite obviously censored) was “bad” and the people who are supposedly being protected from this censorship are immediately alerted to the idea that something about that sentence was bad.

My question is two fold:

  1. Why is the bleep still so common when just removing the audio is a much more subtle censoring?

    • Because someone who does not know they are watching something that is censored is much more effectively censored, no?
  2. When the bleep is used, why is it often so much louder than surrounding dialogue?

    • The silence bleep is much more pleasant to experience for the people who can fill in the blank on their own.

DesignOps in organizations with high levels of UX maturity

Now that we have moved on from ResearchOps to encompass the entire design process (DesignOps), is this a function that has been successfully implemented in what I assume would be very UX mature organizations?

I am interested to find out how mature design organizations have been able to operationalize their design process to integrate and work with the business and software development arms of the organization, or if this is just a concept that is being described as the next step/trend for design-led/driven organizations.

Has anyone come across organizations that have a DesignOps function? Where does it sit within the organization hierarchy and how are the teams and roles defined?

Why does YouTube disable the comment button until text has been entered?

YouTube disables the comment button by default, and only enables it once text has been entered:

Before: enter image description here

After: enter image description here

The general consensus on is to not disable submit buttons and wait to present errors until after the user has hit the submit button.

  • Form validation and disabled buttons
  • Disabled submit button on form vs allow submit then show errors?
  • Disabling submit-button until the user has completed the form

Does this mean YouTube is going against best UX practices? What would be the reason for this?

MultiTouch TouchPad versus Mouse – which is more powerful?

There are old questions here from the 2012 era before MultiTouch became popular in both TouchScreens and TouchPads. Users tend to forget that using more than one finger is where the power comes in. One finger is mouse-like, using two or more fingers opens up many more gestures. Forgetting about TouchSreens for a moment and focusing on which provides more efficiency and empowers the user more, what wins, the mouse or a multiTouch TouchPad? Are their studies?