Google MyBuisness doesn’t allow reviews

I’ve created a google MyBusiness for a customer of mines, but it doesn’t let allow reviews to be added. There is no button to “review”.

I’ve tried a few “fix” that I found on the internet such as the “marker wiggle” on the location pane but it didn’t seem to change anything. Reading some threads made me think that reviews were tied to a listing, but the listing for my business is 80% completed: “needs a logo”. There is a button to add a logo but when I click on it I get to the general “add photo” page, which doesn’t allow me to add a logo (there is no corresponding button) …

Why can’t this business receive reviews, could it be tied to the lack of logo and why can’t I add a logo?