I’ve noticed in the enterprise application space, people use ‘admin’ user or a trained user as an excuse for building poor quality admin experience.
For ex, when problems such as ‘The steps taken to setup this workflow is too much’ or ‘This feature doesn’t behave intuitively’ come up, a common retort from Product Manager’s are:- ‘These admin users are trained folks, they’d learn it’ and turns out to be a lesser priority, compared to end user experience issues. This bugs me.
Does it happen to you all? Are there any methods or arguments to fight this culture from your experience?