Is there anyone who uses catchall email in Rankerx?

I am using Seremails. The quality is really good and simple, but they don’t answer even if you ask questions.
I sent you an e-mail for a month, but they didn’t answer. I’m so Fuxx angry.
So I’m going back to Gsa Forum and asking you questions. The Rankerx format is shown in the picture below.

And the seremails catchall format I use is as follows. This is an example.
seremails have only format for GSA ser

this Gsa ser format ->

I’ve been using regular e-mail for a month. Please help me