SSRS reports resets the parameters to default after I click on “View Report”

We are using SSRS version 16(build 13.0.x) in Native mode.

I built a report using Report Builder with 2 parameters(independent). Everything works as it should when I run the report in Report Builder.

When I publish it to WebPortal – some random set of users have the following issue:

  1. Through WebPortal URL, they click on the report to open in browser, we have always used chrome.
  2. They populate the parameters and click on "View Report".
  3. The report starts "Loading" and immediately the parameters are reset to default(or blank) and the report area goes blank. They couldn’t even see the column header or the menu bar in the report area.

Apart from a handful of seemingly random users, everyone else have no issues.

We use SQL accounts for authentication and all users have permissions to fetch data from tables. I checked if this issue is only with certain kind of parameters, but there seems to no common denominator.

I’ve come up dry on PowerBI, Technet forums. I appreciate any help/troubleshooting steps. Thanks 🙂