I have a strange problem, which I at the moment have no idea how to solve. I hoping someone in here can help me with it. I’ll try to explain, but it may be little so-so.
We have a sales system running on PHP and MySQL, both pretty old versions. You know, if it ain’t broken don’t fix it… 😉
Now we are seeing some strange behaviour, which we haven’t see before. As we are a Danish company, we use our special characters æ, ø og å, and we also sale to Germany where they use the ¨ sign. The behaviour we see is, that suddently our customers names e.g. “Brørup Trælast” is changed to “Br” on a case. But it not every time is does it, and it not all cases soldes to that customer. It perhaps one or two out of many.
We have departments in other countries, and also English speaking employees, so not everything runs in Danish language. But we have had these departments for months and years, and the problem has just occurred a few weeks ago. A big problem is, that the end users don’t know when it happens, so they can’t tell me if they clicked a specific button and it can’t take days before an employee sees the error.
I tried to provoke it to do “it’s thing”, but haven’t held any luck with that yet. I also tried from our English speaking employees computers, but no. I tried making a virtual Windows 10 running in Slovenian language, I still can’t get it to change the name wrongly. I even tried to remote control a computer of a colleague in Slovenia, and it saves the name with all special characters.
This leaves me a bit frustrated, as I don’t know what to do next, so I can find the root curse. And it’s where I stand now, and asking for some help, for your geniuses in here 🙂
What can I do to fix this and how?