I have the same issue as a lot of people and can’t get my WIFI dongle working. I’ve been reading loads of answers for the last week or so but nothing seems to work. If any one can help I’d be most grateful.
My level with Ubuntu is that of a beginner so I can follow commands verbatim but if you said to me upload this or something similar I would ask how to do it: please don’t be offended.
My printout of the info on the wireless is suggested to look like spam and not allowed. Is there a way to attach the file?
Please help me.
Jools
########## wireless info START ########## Report from: 13 May 2019 12:56 BST +0100 Booted last: 13 May 2019 00:00 BST +0100 Script from: 22 Oct 2018 03:34 UTC +0000 ##### release ########################### Distributor ID: Ubuntu Description: Ubuntu 18.04.2 LTS Release: 18.04 Codename: bionic ##### kernel ############################ Linux 4.18.0-17-generic #18~18.04.1-Ubuntu SMP Fri Mar 15 15:27:12 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux Parameters: ro, quiet, splash, vt.handoff=1 ##### desktop ########################### ubuntu-wayland ##### lspci ############################# 04:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 03) Subsystem: Gigabyte Technology Co., Ltd Onboard Ethernet [1458:e000] Kernel driver in use: r8169 05:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 03) Subsystem: Gigabyte Technology Co., Ltd Onboard Ethernet [1458:e000] Kernel driver in use: r8169 ##### lsusb ############################# Bus 002 Device 003: ID 05ac:12a8 Apple, Inc. iPhone5/5C/5S/6 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 002: ID 248a:ff0f Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 048: ID 148f:7601 Ralink Technology, Corp. MT7601U Wireless Adapter Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub ##### PCMCIA card info ################## ##### rfkill ############################ ##### secure boot ####################### 'mokutil' is not installed (package "mokutil"). ##### lsmod ############################# rt2800usb 32768 0 rt2x00usb 20480 1 rt2800usb rt2800lib 114688 1 rt2800usb rt2x00lib 53248 3 rt2800usb,rt2x00usb,rt2800lib mac80211 802816 4 rt2x00lib,mt7601u,rt2x00usb,rt2800lib cfg80211 667648 3 rt2x00lib,mt7601u,mac80211 mxm_wmi 16384 0 wmi 24576 1 mxm_wmi ##### interfaces ######################## [/etc/network/interfaces] auto lo iface lo inet loopback ##### ifconfig ########################## 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000 link/loopback <MAC address> brd <MAC address> inet 127.0.0.1/8 scope host lo valid_lft forever preferred_lft forever inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: enp4s0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc fq_codel state DOWN group default qlen 1000 link/ether <MAC 'enp4s0' [IF1]> brd <MAC address> 3: enp5s0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc fq_codel state DOWN group default qlen 1000 link/ether <MAC 'enp5s0' [IF2]> brd <MAC address> 4: enp0s29f7u1c4i2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000 link/ether <MAC 'enp0s29f7u1c4i2' [IF3]> brd <MAC address> inet 172.20.10.6/28 brd 172.20.10.15 scope global dynamic noprefixroute enp0s29f7u1c4i2 valid_lft 85243sec preferred_lft 85243sec inet6 2a01:4c8:c1b:e8d7:b129:e9a3:92ed:eb58/64 scope global temporary dynamic valid_lft 604509sec preferred_lft 85664sec inet6 2a01:4c8:c1b:e8d7:8d8d:4706:37ba:78a6/64 scope global mngtmpaddr noprefixroute valid_lft forever preferred_lft forever inet6 fe80::7833:f793:e40b:cd85/64 scope link noprefixroute valid_lft forever preferred_lft forever ##### iwconfig ########################## enp4s0 no wireless extensions. enp5s0 no wireless extensions. lo no wireless extensions. enp0s29f7u1c4i2 no wireless extensions. ##### route ############################# default via 172.20.10.1 dev enp0s29f7u1c4i2 proto dhcp metric 100 169.254.0.0/16 dev enp0s29f7u1c4i2 scope link metric 1000 172.20.10.0/28 dev enp0s29f7u1c4i2 proto kernel scope link src 172.20.10.6 metric 100 ##### resolv.conf ####################### [777 root '/etc/resolv.conf' -> '../run/systemd/resolve/stub-resolv.conf'] nameserver 127.0.0.53 options edns0 ##### network managers ################## Installed: NetworkManager Running: root 696 1 0 12:34 ? 00:00:00 /usr/sbin/NetworkManager --no-daemon ##### NetworkManager info ############### GENERAL.DEVICE: enp0s29f7u1c4i2 GENERAL.TYPE: ethernet GENERAL.NM-TYPE: NMDeviceEthernet GENERAL.VENDOR: Apple Inc. GENERAL.PRODUCT: iPhone GENERAL.DRIVER: ipheth GENERAL.DRIVER-VERSION: -- GENERAL.FIRMWARE-VERSION: -- GENERAL.HWADDR: <MAC 'enp0s29f7u1c4i2' [IF3]> GENERAL.MTU: 1500 GENERAL.STATE: 100 (connected) GENERAL.REASON: 0 (No reason given) GENERAL.UDI: /sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1/2-1:4.2/net/enp0s29f7u1c4i2 GENERAL.IP-IFACE: enp0s29f7u1c4i2 GENERAL.IS-SOFTWARE: no GENERAL.NM-MANAGED: yes GENERAL.AUTOCONNECT: yes GENERAL.FIRMWARE-MISSING: no GENERAL.NM-PLUGIN-MISSING: no GENERAL.PHYS-PORT-ID: -- GENERAL.CONNECTION: Wired connection 3 GENERAL.CON-UUID: 1279819e-26dd-362d-b88e-daa246078587 GENERAL.CON-PATH: /org/freedesktop/NetworkManager/ActiveConnection/2 GENERAL.METERED: no (guessed) CAPABILITIES.CARRIER-DETECT: yes CAPABILITIES.SPEED: unknown CAPABILITIES.IS-SOFTWARE: no CAPABILITIES.SRIOV: no WIRED-PROPERTIES.CARRIER: on IP4.ADDRESS[1]: 172.20.10.6/28 IP4.GATEWAY: 172.20.10.1 IP4.ROUTE[1]: dst = 0.0.0.0/0, nh = 172.20.10.1, mt = 100 IP4.ROUTE[2]: dst = 172.20.10.0/28, nh = 0.0.0.0, mt = 100 IP4.ROUTE[3]: dst = 169.254.0.0/16, nh = 0.0.0.0, mt = 1000 IP4.DNS[1]: 172.20.10.1 DHCP4.OPTION[1]: network_number = 172.20.10.0 DHCP4.OPTION[2]: requested_domain_search = 1 DHCP4.OPTION[3]: server_name = Jools DHCP4.OPTION[4]: requested_broadcast_address = 1 DHCP4.OPTION[5]: requested_domain_name = 1 DHCP4.OPTION[6]: domain_name_servers = 172.20.10.1 DHCP4.OPTION[7]: requested_time_offset = 1 DHCP4.OPTION[8]: requested_netbios_scope = 1 DHCP4.OPTION[9]: requested_wpad = 1 DHCP4.OPTION[10]: next_server = 172.20.10.1 DHCP4.OPTION[11]: broadcast_address = 172.20.10.15 DHCP4.OPTION[12]: requested_interface_mtu = 1 DHCP4.OPTION[13]: requested_subnet_mask = 1 DHCP4.OPTION[14]: dhcp_lease_time = 85536 DHCP4.OPTION[15]: routers = 172.20.10.1 DHCP4.OPTION[16]: ip_address = 172.20.10.6 DHCP4.OPTION[17]: requested_domain_name_servers = 1 DHCP4.OPTION[18]: expiry = 1557833815 DHCP4.OPTION[19]: requested_static_routes = 1 DHCP4.OPTION[20]: requested_routers = 1 DHCP4.OPTION[21]: requested_ntp_servers = 1 DHCP4.OPTION[22]: requested_netbios_name_servers = 1 DHCP4.OPTION[23]: requested_ms_classless_static_routes = 1 DHCP4.OPTION[24]: requested_rfc3442_classless_static_routes = 1 DHCP4.OPTION[25]: dhcp_message_type = 5 DHCP4.OPTION[26]: requested_host_name = 1 DHCP4.OPTION[27]: dhcp_server_identifier = 172.20.10.1 DHCP4.OPTION[28]: subnet_mask = 255.255.255.240 IP6.ADDRESS[1]: 2a01:4c8:c1b:e8d7:b129:e9a3:92ed:eb58/64 IP6.ADDRESS[2]: 2a01:4c8:c1b:e8d7:8d8d:4706:37ba:78a6/64 IP6.ADDRESS[3]: fe80::7833:f793:e40b:cd85/64 IP6.GATEWAY: fe80::4f7:4c30:70a2:ec79 IP6.ROUTE[1]: dst = 2a01:4c8:c1b:e8d7::/64, nh = ::, mt = 100 IP6.ROUTE[2]: dst = ::/0, nh = fe80::4f7:4c30:70a2:ec79, mt = 100 IP6.ROUTE[3]: dst = ff00::/8, nh = ::, mt = 256, table=255 IP6.ROUTE[4]: dst = fe80::/64, nh = ::, mt = 256 IP6.ROUTE[5]: dst = fe80::/64, nh = ::, mt = 100 IP6.DNS[1]: fe80::4f7:4c30:70a2:ec79 DHCP6.OPTION[1]: requested_dhcp6_domain_search = 1 DHCP6.OPTION[2]: dhcp6_name_servers = fe80::4f7:4c30:70a2:ec79 DHCP6.OPTION[3]: dhcp6_server_id = 0:1:0:1:24:6c:13:93:22:db:70:8c:a3:64 DHCP6.OPTION[4]: requested_dhcp6_client_id = 1 DHCP6.OPTION[5]: requested_dhcp6_name_servers = 1 DHCP6.OPTION[6]: dhcp6_client_id = 0:4:53:a7:82:87:51:50:a6:9b:ef:25:87:8e:b1:43:44:93 CONNECTIONS.AVAILABLE-CONNECTION-PATHS: /org/freedesktop/NetworkManager/Settings/{3} CONNECTIONS.AVAILABLE-CONNECTIONS[1]: 1279819e-26dd-362d-b88e-daa246078587 | Wired connection 3 GENERAL.DEVICE: enp4s0 GENERAL.TYPE: ethernet GENERAL.NM-TYPE: NMDeviceEthernet GENERAL.VENDOR: Realtek Semiconductor Co., Ltd. GENERAL.PRODUCT: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (Onboard Ethernet) GENERAL.DRIVER: r8169 GENERAL.DRIVER-VERSION: 2.3LK-NAPI GENERAL.FIRMWARE-VERSION: -- GENERAL.HWADDR: <MAC 'enp4s0' [IF1]> GENERAL.MTU: 1500 GENERAL.STATE: 20 (unavailable) GENERAL.REASON: 2 (Device is now managed) GENERAL.UDI: /sys/devices/pci0000:00/0000:00:1c.4/0000:04:00.0/net/enp4s0 GENERAL.IP-IFACE: -- GENERAL.IS-SOFTWARE: no GENERAL.NM-MANAGED: yes GENERAL.AUTOCONNECT: yes GENERAL.FIRMWARE-MISSING: no GENERAL.NM-PLUGIN-MISSING: no GENERAL.PHYS-PORT-ID: -- GENERAL.CONNECTION: -- GENERAL.CON-UUID: -- GENERAL.CON-PATH: -- GENERAL.METERED: unknown CAPABILITIES.CARRIER-DETECT: yes CAPABILITIES.SPEED: unknown CAPABILITIES.IS-SOFTWARE: no CAPABILITIES.SRIOV: no WIRED-PROPERTIES.CARRIER: off CONNECTIONS.AVAILABLE-CONNECTION-PATHS: -- GENERAL.DEVICE: enp5s0 GENERAL.TYPE: ethernet GENERAL.NM-TYPE: NMDeviceEthernet GENERAL.VENDOR: Realtek Semiconductor Co., Ltd. GENERAL.PRODUCT: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (Onboard Ethernet) GENERAL.DRIVER: r8169 GENERAL.DRIVER-VERSION: 2.3LK-NAPI GENERAL.FIRMWARE-VERSION: -- GENERAL.HWADDR: <MAC 'enp5s0' [IF2]> GENERAL.MTU: 1500 GENERAL.STATE: 20 (unavailable) GENERAL.REASON: 2 (Device is now managed) GENERAL.UDI: /sys/devices/pci0000:00/0000:00:1c.5/0000:05:00.0/net/enp5s0 GENERAL.IP-IFACE: -- GENERAL.IS-SOFTWARE: no GENERAL.NM-MANAGED: yes GENERAL.AUTOCONNECT: yes GENERAL.FIRMWARE-MISSING: no GENERAL.NM-PLUGIN-MISSING: no GENERAL.PHYS-PORT-ID: -- GENERAL.CONNECTION: -- GENERAL.CON-UUID: -- GENERAL.CON-PATH: -- GENERAL.METERED: unknown CAPABILITIES.CARRIER-DETECT: yes CAPABILITIES.SPEED: unknown CAPABILITIES.IS-SOFTWARE: no CAPABILITIES.SRIOV: no WIRED-PROPERTIES.CARRIER: off CONNECTIONS.AVAILABLE-CONNECTION-PATHS: -- ##### NetworkManager.state ############## [main] NetworkingEnabled=true WirelessEnabled=true WWANEnabled=true ##### NetworkManager config ############# [[/etc/NetworkManager/conf.d/default-wifi-powersave-on.conf]] [connection] wifi.powersave = 3 [[/etc/NetworkManager/NetworkManager.conf]] [main] plugins=ifupdown,keyfile [ifupdown] managed=false [device] wifi.scan-rand-mac-address=no [[/usr/lib/NetworkManager/conf.d/10-dns-resolved.conf]] [main] dns=systemd-resolved [[/usr/lib/NetworkManager/conf.d/10-globally-managed-devices.conf]] [keyfile] unmanaged-devices=*,except:type:wifi,except:type:wwan [[/usr/lib/NetworkManager/conf.d/20-connectivity-ubuntu.conf]] [connectivity] uri=http://connectivity-check.ubuntu.com/ [[/usr/lib/NetworkManager/conf.d/no-mac-addr-change.conf]] [device-mac-addr-change-wifi] match-device=driver:rtl8723bs,driver:rtl8189es,driver:r8188eu,driver:8188eu,driver:eagle_sdio,driver:wl wifi.scan-rand-mac-address=no wifi.cloned-mac-address=preserve ethernet.cloned-mac-address=preserve ##### NetworkManager profiles ########### ##### Netplan config #################### [/etc/netplan/01-network-manager-all.yaml] network: version: 2 renderer: NetworkManager ##### iw reg get ######################## Region: Europe/London (based on set time zone) global country 00: DFS-UNSET (2402 - 2472 @ 40), (N/A, 20), (N/A) (2457 - 2482 @ 20), (N/A, 20), (N/A), AUTO-BW, PASSIVE-SCAN (2474 - 2494 @ 20), (N/A, 20), (N/A), NO-OFDM, PASSIVE-SCAN (5170 - 5250 @ 80), (N/A, 20), (N/A), AUTO-BW, PASSIVE-SCAN (5250 - 5330 @ 80), (N/A, 20), (0 ms), DFS, AUTO-BW, PASSIVE-SCAN (5490 - 5730 @ 160), (N/A, 20), (0 ms), DFS, PASSIVE-SCAN (5735 - 5835 @ 80), (N/A, 20), (N/A), PASSIVE-SCAN (57240 - 63720 @ 2160), (N/A, 0), (N/A) ##### iwlist channels ################### enp4s0 no frequency information. enp5s0 no frequency information. lo no frequency information. enp0s29f7u1c4i2 no frequency information. ##### iwlist scan ####################### enp4s0 Interface doesn't support scanning. enp5s0 Interface doesn't support scanning. lo Interface doesn't support scanning. enp0s29f7u1c4i2 Interface doesn't support scanning. ##### module infos ###################### [rt2800usb] filename: /lib/modules/4.18.0-17-generic/kernel/drivers/net/wireless/ralink/rt2x00/rt2800usb.ko license: GPL firmware: rt2870.bin description: Ralink RT2800 USB Wireless LAN driver. version: 2.3.0 author: http://rt2x00.serialmonkey.com srcversion: FEBC4C1F96FEAE2A7985E9A depends: rt2x00lib,rt2800lib,rt2x00usb retpoline: Y intree: Y name: rt2800usb vermagic: 4.18.0-17-generic SMP mod_unload signat: PKCS#7 signer: sig_key: sig_hashalgo: md4 parm: nohwcrypt:Disable hardware encryption. (bool) [rt2x00usb] filename: /lib/modules/4.18.0-17-generic/kernel/drivers/net/wireless/ralink/rt2x00/rt2x00usb.ko license: GPL description: rt2x00 usb library version: 2.3.0 author: http://rt2x00.serialmonkey.com srcversion: 4783320285808F336F94F86 depends: rt2x00lib,mac80211 retpoline: Y intree: Y name: rt2x00usb vermagic: 4.18.0-17-generic SMP mod_unload signat: PKCS#7 signer: sig_key: sig_hashalgo: md4 [rt2800lib] filename: /lib/modules/4.18.0-17-generic/kernel/drivers/net/wireless/ralink/rt2x00/rt2800lib.ko license: GPL description: Ralink RT2800 library version: 2.3.0 author: http://rt2x00.serialmonkey.com, Bartlomiej Zolnierkiewicz srcversion: 966CF51FCABF548A597F127 depends: rt2x00lib,mac80211 retpoline: Y intree: Y name: rt2800lib vermagic: 4.18.0-17-generic SMP mod_unload signat: PKCS#7 signer: sig_key: sig_hashalgo: md4 [rt2x00lib] filename: /lib/modules/4.18.0-17-generic/kernel/drivers/net/wireless/ralink/rt2x00/rt2x00lib.ko license: GPL description: rt2x00 library version: 2.3.0 author: http://rt2x00.serialmonkey.com srcversion: E9726B139222EDB02105054 depends: mac80211,cfg80211 retpoline: Y intree: Y name: rt2x00lib vermagic: 4.18.0-17-generic SMP mod_unload signat: PKCS#7 signer: sig_key: sig_hashalgo: md4 [mac80211] filename: /lib/modules/4.18.0-17-generic/kernel/net/mac80211/mac80211.ko license: GPL description: IEEE 802.11 subsystem srcversion: C5D73328CD704BB6E363074 depends: cfg80211 retpoline: Y intree: Y name: mac80211 vermagic: 4.18.0-17-generic SMP mod_unload signat: PKCS#7 signer: sig_key: sig_hashalgo: md4 parm: minstrel_vht_only:Use only VHT rates when VHT is supported by sta. (bool) parm: max_nullfunc_tries:Maximum nullfunc tx tries before disconnecting (reason 4). (int) parm: max_probe_tries:Maximum probe tries before disconnecting (reason 4). (int) parm: beacon_loss_count:Number of beacon intervals before we decide beacon was lost. (int) parm: probe_wait_ms:Maximum time(ms) to wait for probe response before disconnecting (reason 4). (int) parm: ieee80211_default_rc_algo:Default rate control algorithm for mac80211 to use (charp) [cfg80211] filename: /lib/modules/4.18.0-17-generic/kernel/net/wireless/cfg80211.ko description: wireless configuration support license: GPL author: Johannes Berg srcversion: BFB309EF7C6C321F605D36E depends: retpoline: Y intree: Y name: cfg80211 vermagic: 4.18.0-17-generic SMP mod_unload signat: PKCS#7 signer: sig_key: sig_hashalgo: md4 parm: bss_entries_limit:limit to number of scan BSS entries (per wiphy, default 1000) (int) parm: ieee80211_regdom:IEEE 802.11 regulatory domain code (charp) parm: cfg80211_disable_40mhz_24ghz:Disable 40MHz support in the 2.4GHz band (bool) ##### module parameters ################# [rt2800usb] nohwcrypt: N [mac80211] beacon_loss_count: 7 ieee80211_default_rc_algo: minstrel_ht max_nullfunc_tries: 2 max_probe_tries: 5 minstrel_vht_only: Y probe_wait_ms: 500 [cfg80211] bss_entries_limit: 1000 cfg80211_disable_40mhz_24ghz: N ieee80211_regdom: 00 ##### /etc/modules ###################### rt2800usb rt2800usb ##### modprobe options ################## [/etc/modprobe.d/amd64-microcode-blacklist.conf] blacklist microcode [/etc/modprobe.d/blacklist-ath_pci.conf] blacklist ath_pci [/etc/modprobe.d/blacklist.conf] blacklist evbug blacklist usbmouse blacklist usbkbd blacklist eepro100 blacklist de4x5 blacklist eth1394 blacklist snd_intel8x0m blacklist snd_aw2 blacklist i2c_i801 blacklist prism54 blacklist bcm43xx blacklist garmin_gps blacklist asus_acpi blacklist snd_pcsp blacklist pcspkr blacklist amd76x_edac [/etc/modprobe.d/blacklist-rare-network.conf] alias net-pf-3 off alias net-pf-6 off alias net-pf-9 off alias net-pf-11 off alias net-pf-12 off alias net-pf-19 off alias net-pf-21 off alias net-pf-36 off [/etc/modprobe.d/intel-microcode-blacklist.conf] blacklist microcode [/etc/modprobe.d/iwlwifi.conf] remove iwlwifi \ (/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \ && /sbin/modprobe -r mac80211 ##### rc.local ########################## grep: /etc/rc.local: No such file or directory ##### pm-utils ########################## ##### udev rules ######################## ##### dmesg ############################# ########## wireless info END ############