Tag: Frankfurt.

I am travelling a lot but will now avoid Frankfurt airport where security guards assume they can get personal with any passenger and as a revenge thoroughly go through their stuff and delay their departures by doing so. I was passing through the transit security check on April 22 when I was stopped by a rather irritated security guard at aisle 6 in transit zone. I asked to clarify his demand with his supervisor as I didn’t understand his English well and he wasn’t explaining much – he just wanted to show his power and do what he wanted to do. He got very angry at the word ‘supervisor’ and called his colleague mocking my request in German (obviously he didn’t know I understand German). That was already rude and uncomfortable but he continued to behave hostile. When the supervisor came this border guard kept on smirking and laughing at me talking to his colleague in German in my presence, then he said ‘I told you so’, and threw my stuff away leaving me with ‘trash’. ‘Take your trash with you!’ he yelled and I asked him to be more polite. The whole experience was very unpleasant but I was surprised how his bad manners and bad mood were silently accepted as the ‘right thing to do’ by his colleagues. The worst started when he left his post to personally oversee the screening of my hand luggage asking his friend at the computer to find something suspicious or something that could delay my departure from the point. I could see how he was pointing out to the computer and laughing, continuously discussing me with his colleagues. NO ONE said a word! The woman who checked my bag afterwards spoke bad English too and said that something was ‘stupid’ and that I shouldn’t get angry. I told her it was her colleague who was angry and out of line. I still cannot believe that such a big and international airport like Frankfurt cannot afford to have a proper training for their security guards who act like mobbing crowd, utterly unprofessional making passengers’ experience worse and worse. Moreover, I cannot believe how this hostile behaviour can be a norm? I will definitely avoid travelling via Frankfurt again and if only the security guards supervisor ever listened or spoke proper English, I wish there was a system to control such unprofessional, hostile behaviour that underlines also a calculated personal invasion with an intent to revenge.