wpgridbuilder isn’t pulling images proprely [closed]

Currently, I have set up wpgridbuilder to showcase our events.

By default the cards in wpgridbuilder pull the product image.

It pulls the image fine until I add the shortcode to a templated webpage.

However, once I add the shortcode on a templated page the product image no longer pulls.

My workaround is to have a default thumbnail image on the card, but doing so every card has the same image. So, I can’t have a customized picture for a Denver page or a Washington DC because it shows the default image, but won’t pull the product image at all even with no default thumbnail inserted.

Any thoughts on why the product image isn’t pulling properly on a templated page, but on a blank page it pulls without any issue?

Any help is greatly appreciated! Thank you in advance.