Privacy Policy

At ProxiesLive.com (“ProxiesLive”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, purchase our proxy services, or communicate with us.

We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) (EU) 2016/679, where applicable.

By using our website and Services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Our website address is:

https://ProxiesLive.com

ProxiesLive provides private datacenter proxy services, including private IPv4 proxies, proxy authentication, subscription management, and related technical services.

For the purposes of applicable data protection legislation, the entity operating ProxiesLive.com acts as the data controller for personal information processed in connection with its website, customer accounts, orders, and business operations.

2. Information We Collect

We may collect and process different categories of personal and technical information depending on how you interact with our website and Services.

2.1. Account Information

When you register an account, we may collect:

• Name or username.
• Email address.
• Account login credentials.
• Password information stored in a protected or hashed form.
• Account preferences and settings.
• Account registration date and related account activity.

You are responsible for providing accurate information and maintaining the confidentiality of your account credentials.

2.2. Order and Subscription Information

When you purchase our proxy services, we may collect:

• Order identification numbers.
• Purchased subscription plans.
• Number of proxies ordered.
• Subscription start and expiration dates.
• Billing information.
• Payment status and transaction references.
• Subscription renewal and cancellation information.
• Order history and related customer support records.

We do not intentionally collect or store complete payment card numbers or security codes when payments are processed directly by third-party payment providers.

2.3. Payment Information

Payments made through ProxiesLive.com may be processed by external payment providers.

Depending on the payment method, these providers may collect payment-related information, such as:

• Name and billing details.
• Email address.
• Payment method information.
• Transaction identifiers.
• Payment verification information.
• Fraud prevention and risk assessment information.

Payment providers process information under their own privacy policies and applicable contractual arrangements.

We may receive transaction confirmations, payment status, limited billing information, and other information necessary to manage your purchases and subscriptions.

2.4. Proxy Service and Technical Information

When you use our proxy services, certain technical information may be processed to provide, maintain, secure, and troubleshoot the Services.

Depending on the infrastructure and configuration of our services, this may include:

• Proxy IP addresses assigned to customers.
• Proxy authentication usernames.
• Connection timestamps.
• Connection status and error information.
• Technical diagnostic information.
• Bandwidth and traffic usage statistics.
• Connection counts and resource usage.
• IP addresses involved in authentication or service access, where logged.
• Security-related events and abuse reports.

The specific technical information collected depends on the proxy infrastructure, service configuration, and operational requirements.

We aim to collect only the technical information reasonably necessary to provide our Services, maintain infrastructure security, prevent abuse, troubleshoot technical issues, and comply with legal obligations.

Important: ProxiesLive does not intentionally inspect or collect the content of customers’ general internet communications routed through our proxy infrastructure for advertising or marketing purposes. However, technical metadata may be processed where necessary for network operations, security, troubleshooting, or legal compliance.

Customers should not assume that proxy usage guarantees complete anonymity or that no technical connection information can ever be recorded.

2.5. Website Usage Information

When you visit ProxiesLive.com, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Operating system.
• Device information.
• Referring website.
• Pages visited.
• Date and time of access.
• Website interaction and navigation information.
• Cookies and similar tracking technologies.

This information helps us understand website usage, maintain security, improve performance, and identify technical issues.

2.6. Customer Support Communications

If you contact our support team, we may collect and retain:

• Your name or username.
• Email address.
• Messages and support requests.
• Order and subscription references.
• Technical information relevant to reported issues.
• Other information you voluntarily provide.

We use this information to respond to inquiries, resolve technical problems, and improve customer support.

3. How We Use Your Information

We may use personal and technical information for the following purposes:

Providing Our Services

• Creating and managing customer accounts.
• Processing proxy orders and subscriptions.
• Delivering proxy access credentials.
• Managing proxy allocations and customer services.
• Maintaining account access and service functionality.

Payments and Billing

• Processing orders and payments.
• Managing recurring subscriptions.
• Handling renewals and cancellations.
• Verifying transactions.
• Preventing fraudulent payments.

Security and Abuse Prevention

• Detecting suspicious activity.
• Preventing unauthorized account access.
• Investigating abuse complaints.
• Protecting our proxy infrastructure.
• Maintaining network reliability and security.
• Enforcing our Terms of Service and Acceptable Use Policy.

Customer Support

• Responding to inquiries.
• Troubleshooting technical problems.
• Resolving billing and subscription issues.
• Providing important service notifications.

Website Improvement

• Monitoring website performance.
• Identifying technical errors.
• Improving website functionality.
• Understanding general visitor behavior.

Legal and Regulatory Compliance

• Complying with applicable laws and regulations.
• Responding to lawful requests from competent authorities.
• Maintaining legally required business and financial records.
• Establishing, exercising, or defending legal claims.

4. Legal Bases for Processing Personal Data

Under the GDPR, we process personal information only where an appropriate legal basis applies.

Depending on the circumstances, these legal bases may include:

Contractual Necessity

We process information necessary to:

• Create and manage customer accounts.
• Provide purchased proxy services.
• Process orders and subscriptions.
• Manage payments and renewals.
• Deliver customer support related to purchased services.

Legal Obligations

We may process information to comply with legal requirements, including tax, accounting, financial, consumer protection, and regulatory obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.

Examples include:

• Preventing fraud and payment abuse.
• Protecting our website and infrastructure.
• Detecting and investigating security incidents.
• Maintaining service stability.
• Responding to abuse reports.
• Improving our website and Services.

Consent

Where required by law, we may rely on your consent for:

• Non-essential cookies and tracking technologies.
• Certain marketing communications.
• Other processing activities requiring explicit or specific consent.

You may withdraw your consent at any time, without affecting the lawfulness of processing performed before withdrawal.

5. Cookies and Similar Technologies

ProxiesLive.com may use cookies and similar technologies to provide website functionality, maintain account sessions, improve security, and understand website usage.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories of cookies:

5.1. Essential Cookies

These cookies are necessary for the website to function correctly.

They may be used for:

• Customer login sessions.
• Shopping cart functionality.
• Checkout processing.
• Account authentication.
• Security and fraud prevention.
• Saving essential website preferences.

Essential cookies cannot generally be disabled through our website’s cookie settings if they are necessary for requested functionality.

5.2. Functional Cookies

These cookies may remember certain preferences, such as language, website settings, or account-related choices.

5.3. Analytics Cookies

If enabled, analytics cookies may help us understand website traffic, visitor behavior, and website performance.

5.4. Marketing Cookies

If enabled, marketing cookies may be used to measure advertising performance or provide relevant marketing content.

Non-essential cookies will be activated only in accordance with applicable consent requirements.

5.5. WordPress and WooCommerce Cookies

Because ProxiesLive.com may use WordPress and WooCommerce functionality, certain cookies may be set to support website operations.

Examples include:

• wordpress_logged_in_* — used to maintain authenticated user sessions.
• wordpress_sec_* — used for secure WordPress authentication.
• wp_woocommerce_session_* — used to maintain WooCommerce customer sessions.
• woocommerce_cart_hash — used to identify changes in the shopping cart.
• woocommerce_items_in_cart — used to identify whether items are present in the shopping cart.
• wp-settings-* — used to store certain WordPress user interface preferences.

The actual cookies used may vary depending on installed plugins, website configuration, and enabled services.

You can manage non-essential cookie preferences through our cookie consent mechanism, where available, or through your browser settings.

6. Comments and User-Generated Content

If comments or other public user-generated content are enabled on our website, we may collect the information submitted through those features.

This may include:

• Name or username.
• Email address.
• Website address, if provided.
• Comment content.
• IP address.
• Browser user agent information.

This information may be used for spam prevention, moderation, and website security.

Please avoid publishing personal or confidential information in public comments.

7. Media Uploads

If registered users or customers are permitted to upload images or other media to our website, certain information contained in uploaded files may be accessible to other users.

For example, images may contain embedded location information (EXIF metadata).

We recommend removing sensitive metadata from files before uploading them.

8. Embedded Content from Third-Party Websites

Our website may contain embedded content from external websites, including videos, images, articles, or other media.

Embedded content behaves similarly to visiting the external website directly.

Third-party websites may independently collect information, use cookies, track interactions, or process personal information according to their own privacy policies.

ProxiesLive does not control the privacy practices of external websites.

We recommend reviewing the privacy policies of third-party services before interacting with their embedded content.

9. Who We Share Your Information With

We do not sell your personal information to third parties.

However, we may share information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

Payment Processors

Payment providers may process information necessary to complete transactions, verify payments, prevent fraud, and manage recurring subscriptions.

Hosting and Infrastructure Providers

Our website hosting providers, datacenter operators, network providers, and infrastructure partners may process certain technical information necessary to operate and maintain our Services.

Website and Software Providers

We may use third-party software and service providers for website functionality, account management, security, analytics, email delivery, and customer support.

Fraud Prevention and Security Providers

We may share relevant information with security providers when necessary to investigate suspicious activity, prevent fraud, or protect our infrastructure.

Professional Advisors

We may disclose relevant information to lawyers, accountants, auditors, and other professional advisors where reasonably necessary.

Legal Authorities

We may disclose personal information to competent authorities where required by applicable law, a valid legal request, or where necessary to establish, exercise, or defend legal claims.

We aim to ensure that third parties receiving personal information are subject to appropriate confidentiality and data protection obligations.

10. International Data Transfers

Some of our service providers or infrastructure partners may operate outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we will implement appropriate safeguards as required by applicable data protection legislation.

These safeguards may include:

• European Commission adequacy decisions.
• Standard Contractual Clauses (SCCs).
• Other legally recognized transfer mechanisms.
• Additional technical and organizational safeguards where necessary.

You may contact us for further information about applicable international data transfer safeguards.

11. How Long We Retain Your Information

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information and the purpose of processing.

Examples include:

Customer Account Information

Retained while your account remains active and for a reasonable period afterward where necessary for legal, security, or administrative purposes.

Order and Payment Records

Retained for the periods required by applicable accounting, tax, and financial regulations.

Customer Support Communications

Retained for as long as necessary to resolve inquiries, maintain relevant records, and protect our legal interests.

Technical and Security Logs

Retained for a period proportionate to operational, security, abuse prevention, and legal requirements.

Cookies

Retained according to their individual expiration periods and your cookie preferences.

When personal information is no longer necessary, we will delete it or anonymize it where reasonably possible, unless applicable law requires continued retention.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, destruction, alteration, and disclosure.

Security measures may include:

• Secure website connections using HTTPS/SSL.
• Password hashing and access controls.
• Restricted access to administrative systems.
• Security monitoring and abuse prevention.
• Regular software updates where appropriate.
• Infrastructure protection measures.
• Appropriate access management procedures.

However, no method of electronic transmission or storage can guarantee absolute security.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access.

13. Your Data Protection Rights Under GDPR

If the GDPR applies to your personal information, you may have the following rights:

Right of Access

You may request confirmation of whether we process your personal information and obtain a copy of the information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information in certain circumstances.

Right to Restriction of Processing

You may request that we restrict the processing of your personal information in certain situations.

Right to Data Portability

You may request to receive certain personal information in a structured, commonly used, machine-readable format, where the legal requirements are met.

Right to Object

You may object to certain processing activities based on legitimate interests.

You also have an unconditional right to object to the processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection supervisory authority.

In Lithuania, the supervisory authority is:

State Data Protection Inspectorate

Website: https://vdai.lrv.lt/

Your rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our Services are not intended for children who are not legally permitted to enter into the relevant service agreements under applicable law.

We do not knowingly collect personal information from children in violation of applicable data protection or consumer protection requirements.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation.

15. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These external websites operate independently and have their own privacy policies and data processing practices.

We are not responsible for the privacy, security, or content of third-party websites.

You should review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, technology, or applicable legislation.

Any updated version will be published on ProxiesLive.com with a revised “Last Updated” date.

Where required by law, we will notify customers of significant changes.

We encourage visitors and customers to review this page periodically.