Terms of Service

Welcome to ProxiesLive.com (“ProxiesLive”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, proxy services, and related services (collectively, the “Services”).

By accessing our website, creating an account, purchasing a subscription, or using our proxy services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not access or use our Services.

1. Description of Services

ProxiesLive provides private datacenter proxy services designed for individuals, businesses, developers, and organizations.

Our Services may include:

• Private IPv4 datacenter proxy servers.
• Dedicated proxy access and authentication credentials.
• Username and password authentication.
• Multiple proxy locations, depending on availability and the selected plan.
• High-speed connections and bandwidth allowances according to the purchased plan.
• Proxy management and account access through our website.
• Technical assistance related to our proxy services.

The exact number of proxies, locations, connection limits, bandwidth allowances, subscription duration, and other features depend on the plan selected at the time of purchase.

We reserve the right to modify, improve, replace, or discontinue certain service features when reasonably necessary, subject to applicable law and any existing contractual obligations.

2. Account Registration and Security

To purchase or use our Services, you may be required to create an account and provide accurate and complete registration information.

You agree to:

• Provide truthful, accurate, and up-to-date information.
• Keep your account credentials confidential.
• Maintain the security of your account and proxy authentication details.
• Notify us promptly if you suspect unauthorized access to your account.
• Accept responsibility for activities conducted through your account and credentials, except where applicable law provides otherwise.

You must not share, distribute, sell, or otherwise provide your account access to unauthorized third parties unless your purchased plan expressly permits such use.

ProxiesLive is not responsible for losses resulting from compromised credentials or unauthorized access caused by your failure to maintain reasonable account security.

3. Proxy Usage and Customer Responsibilities

Our proxy services are intended for legitimate business, professional, research, development, privacy, and other lawful internet activities.

You are solely responsible for ensuring that your use of our Services complies with applicable laws, regulations, third-party rights, and the policies of websites and platforms you access.

You agree not to use our proxies for:

• Any illegal activity or violation of applicable laws.
• Fraud, scams, identity theft, phishing, or financial deception.
• Unauthorized access to computer systems, networks, or accounts.
• Hacking, malware distribution, ransomware, or other malicious activities.
• Sending unsolicited bulk emails, spam, or other abusive communications.
• Distributed denial-of-service (DDoS) attacks or other network disruptions.
• Copyright infringement, intellectual property violations, or unauthorized distribution of protected content.
• Harassment, threats, stalking, or other harmful activities.
• Circumventing security systems for unlawful purposes.
• Activities that violate the rights or privacy of other individuals.
• Any activity that could damage our infrastructure, IP reputation, network, suppliers, or other customers.

You must not attempt to compromise, disrupt, overload, reverse-engineer, or gain unauthorized access to our infrastructure or the systems used to provide our Services.

We reserve the right to investigate suspected violations and take appropriate action, including restricting access, suspending accounts, or terminating Services.

4. Prohibited Activities and Network Abuse

ProxiesLive maintains a strict policy against network abuse and unlawful activities.

The following activities are strictly prohibited:

• Spam operations and unsolicited bulk messaging.
• Mail server operation or unauthorized mass mailing.
• Brute-force attacks, credential stuffing, and password cracking.
• Botnets, malware, viruses, and malicious automated traffic.
• Port scanning or vulnerability exploitation against systems without authorization.
• Illegal scraping or collection of protected personal information.
• Activities intended to bypass legal restrictions or facilitate criminal conduct.
• Any activity that results in abuse complaints, blacklisting, or damage to our proxy infrastructure.

We may review abuse reports, investigate suspicious traffic patterns, and cooperate with relevant hosting providers, network operators, payment processors, and law enforcement authorities when legally required or reasonably necessary to protect our Services.

Customers are responsible for ensuring that any applications, scripts, automation tools, or third-party software used with our proxies comply with these Terms.

5. Subscription Plans, Payments and Billing

Our Services are offered through different subscription plans and pricing options displayed on ProxiesLive.com.

Before completing an order, customers are responsible for reviewing the selected plan, including its price, proxy quantity, subscription period, features, and limitations.

Unless otherwise stated during checkout:

• Subscription payments are charged in advance.
• Subscriptions may renew automatically at the end of each billing period.
• The applicable renewal price will be the price communicated at the time of purchase or subsequently notified in accordance with applicable law.
• Customers are responsible for maintaining valid payment information.
• Access to subscription services may be suspended if payment is unsuccessful or overdue.

All applicable taxes, including VAT where required, will be handled in accordance with applicable tax regulations.

We reserve the right to update our pricing and subscription options. Any price changes affecting existing recurring subscriptions will be communicated in advance where required by law.

6. Service Activation and Delivery

We aim to activate purchased proxy services as quickly as reasonably possible after successful payment verification.

Proxy delivery may include access to proxy IP addresses, ports, authentication credentials, and other connection information through your customer account or another designated delivery method.

Most orders are intended to be processed automatically. However, certain orders may require additional verification, manual processing, or technical configuration.

Activation times may vary depending on proxy availability, order size, payment verification, and technical circumstances.

We do not guarantee instantaneous activation in every case unless explicitly stated in the purchased offer.

If an order cannot be fulfilled, we will contact the customer and provide an appropriate solution, including a refund where applicable.

7. Bandwidth, Connections and Fair Usage

Bandwidth allowances, connection limits, speeds, and other technical specifications depend on the subscription plan purchased.

Where a plan is advertised as providing unlimited bandwidth or unlimited traffic, it means that no fixed monthly data-transfer allowance is imposed under normal, legitimate usage.

However, unlimited bandwidth does not mean unlimited permission to abuse the network, disrupt infrastructure, or engage in prohibited activities.

We reserve the right to investigate unusually excessive or abnormal usage patterns that threaten service stability, network integrity, or the experience of other customers.

If such usage is detected, we may contact the customer, request additional information, temporarily restrict affected connections, or take other reasonable measures to protect the network.

Any restrictions will be proportionate to the circumstances and consistent with applicable law and the customer’s purchased plan.

8. Proxy Availability and Performance

We strive to provide stable, reliable, and high-performance private datacenter proxies.

However, proxy performance may be affected by factors outside our direct control, including:

• Internet routing and network congestion.
• Third-party datacenter or infrastructure providers.
• Destination website restrictions and security systems.
• Temporary hardware or software failures.
• Maintenance, upgrades, and unforeseen technical issues.

We do not guarantee that every proxy IP address will be accepted by every website, application, service, or online platform.

Third-party websites may block, restrict, rate-limit, or otherwise prevent access from particular IP addresses.

ProxiesLive cannot guarantee uninterrupted access to external websites, specific connection speeds in all circumstances, or compatibility with every third-party application.

We will make reasonable efforts to investigate technical problems and restore affected services when possible.

9. IP Address Changes and Replacement

Proxy IP addresses are subject to availability and may occasionally become unavailable due to technical issues, infrastructure changes, network restrictions, or third-party decisions.

Where appropriate, ProxiesLive may replace affected IP addresses or provide an alternative solution.

We do not guarantee that an IP address will remain unchanged indefinitely unless a specific static IP guarantee is expressly included in the purchased plan.

Any replacement or IP rotation will be handled according to the characteristics of the selected service.

10. Refunds and Cancellation Policy

We want our customers to be satisfied with the Services they purchase.

Refund eligibility is determined by the applicable refund policy, the nature of the purchased service, and mandatory consumer protection laws.

Because proxy services involve digital services and infrastructure resources that may be provisioned specifically for customers, certain purchases may become non-refundable once service delivery has commenced, to the extent permitted by applicable law.

Nothing in these Terms removes or limits any mandatory statutory rights available to consumers.

European Union Consumer Rights

If you are an EU consumer, you may have a statutory 14-day withdrawal right for certain online purchases.

Where a service is to begin during the withdrawal period, we may request your express consent to begin providing the service before the withdrawal period expires, together with any acknowledgment required by law concerning the consequences for your withdrawal rights.

The applicable legal rules depend on whether the purchase constitutes a digital service, digital content, or another type of service.

Where you are legally entitled to a refund, we will process it in accordance with applicable legislation.

Subscription Cancellation

Customers may request cancellation of recurring subscriptions through their account or by contacting our support team.

Unless otherwise specified, cancellation prevents the next automatic renewal but does not automatically terminate access to a subscription period that has already been paid for.

Customers retain access until the end of their current paid subscription period unless the account is suspended or terminated in accordance with these Terms.

Cancellation does not automatically entitle the customer to a refund for unused subscription time, except where required by applicable law or expressly provided in our refund policy.

11. Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate an account or any part of the Services if:

• The customer violates these Terms or our Acceptable Use Policy.
• The customer uses our Services for illegal or prohibited activities.
• We receive credible abuse complaints involving the customer’s proxy usage.
• The customer engages in fraudulent payment activity or initiates abusive chargebacks.
• The customer attempts to compromise our infrastructure.
• Continued service presents a security, operational, or legal risk.
• The customer fails to make required payments.

Where reasonably possible, we will notify the customer of the reason for suspension or termination.

However, immediate action may be necessary in cases involving serious abuse, fraud, security threats, legal obligations, or risks to our infrastructure or other customers.

We may permanently refuse future service to customers who repeatedly or seriously violate these Terms.

12. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate billing issues, failed transactions, duplicate payments, and service-related complaints.

Fraudulent chargebacks, deliberate payment reversals after successful service delivery, or other payment abuse may result in immediate account suspension or termination.

We reserve the right to provide relevant transaction records, order information, service delivery records, and communications to payment processors or financial institutions when responding to payment disputes.

13. Privacy and Data Protection

We respect the privacy of our customers and process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

Information collected during registration, purchasing, support requests, and website usage may be processed for purposes including:

• Account administration.
• Payment processing and billing.
• Service provisioning and maintenance.
• Customer support.
• Fraud prevention and security.
• Compliance with legal obligations.

Technical information necessary to operate, maintain, secure, and troubleshoot our proxy infrastructure may also be processed.

The handling of personal information is described in our separate Privacy Policy, available on ProxiesLive.com.

Customers should review our Privacy Policy to understand how their information is collected, used, stored, and protected.

14. No Guarantee of Complete Anonymity

Our private proxy services are designed to provide customers with an additional layer of privacy by routing internet connections through proxy servers.

However, no proxy service can guarantee complete anonymity, absolute privacy, or protection against every possible tracking or identification method.

Your identity may still be exposed through browser configurations, cookies, account logins, application settings, DNS leaks, device fingerprints, or other technical factors outside our control.

Customers are responsible for configuring their applications and devices appropriately.

ProxiesLive does not guarantee that the use of our proxies will prevent detection, tracking, account restrictions, or identification by third parties.

15. Technical Support

We provide customer assistance related to the operation, availability, and basic configuration of our proxy services.

Support may include assistance with:

• Proxy connection details.
• Authentication credentials.
• Connection errors.
• Proxy availability.
• Basic configuration guidance.
• Subscription and account-related questions.

We do not guarantee compatibility with every third-party application, browser, script, automation tool, or software environment.

We are not responsible for problems caused by incorrect customer configurations, third-party software, destination websites, or external infrastructure.

Support availability and response times may vary depending on workload and the nature of the reported issue.

16. Third-Party Services and Infrastructure

Our Services may rely on third-party datacenter providers, network operators, payment processors, and other infrastructure partners.

We are not responsible for independent actions, policies, outages, or technical decisions made by third-party providers that are outside our reasonable control.

However, we will make reasonable efforts to address infrastructure-related issues affecting our customers.

Customers acknowledge that access to external websites and online services is governed by the terms and policies of those respective third parties.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our Services are provided on an “AS IS” and “AS AVAILABLE” basis.

We make reasonable efforts to maintain service quality, reliability, and security, but we do not warrant that:

• Our Services will operate without interruptions.
• Every proxy will work with every website or application.
• Every IP address will remain free from restrictions or blocks.
• All connections will achieve a particular speed or latency.
• The Services will meet every individual customer’s specific requirements.
• All technical issues can be resolved immediately.

Nothing in this section excludes mandatory consumer rights or statutory warranties that cannot legally be excluded or restricted.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ProxiesLive shall not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use or inability to use our Services.

This includes, where legally permissible:

• Loss of profits or revenue.
• Loss of business opportunities.
• Loss of data.
• Business interruptions.
• Third-party account restrictions or suspensions.
• Website bans or IP address blacklisting.
• Losses resulting from third-party software or infrastructure.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where applicable, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Subject to the foregoing, our total liability arising from a particular claim shall not exceed the amount paid by the customer for the affected Services during the three (3) months preceding the event giving rise to the claim.

This limitation does not affect mandatory statutory rights or remedies available to consumers.

19. Indemnification

To the extent permitted by applicable law, customers agree to be responsible for claims, damages, liabilities, and reasonable expenses arising from their unlawful use of our Services or their material violation of these Terms.

This includes claims arising from unauthorized activities, infringement of third-party rights, or misuse of our proxy infrastructure.

Nothing in this section requires consumers to waive rights or assume liabilities that cannot legally be imposed under applicable law.

20. Changes to These Terms

We reserve the right to update or modify these Terms from time to time.

Updated Terms will be published on ProxiesLive.com with a revised “Last Updated” date.

Where changes materially affect existing customers or their contractual rights, we will provide notice where required by applicable law.

Continued use of the Services after changes become effective may constitute acceptance of the revised Terms where legally permitted.

If you do not agree with material changes, you may discontinue using the Services and cancel your subscription in accordance with the applicable cancellation rules.

21. Electronic Communications

By creating an account, placing an order, or using our Services, you agree that we may communicate with you electronically regarding your account, purchases, subscriptions, service updates, security matters, and other relevant information.

Communications may be delivered through your registered email address, customer account, or website notifications.

Electronic agreements and records may be used as evidence of transactions and contractual acceptance, subject to applicable law.

Marketing communications will be handled in accordance with applicable consent and electronic communications requirements.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania, without prejudice to mandatory consumer protection provisions applicable in the customer’s country of residence.

Any disputes arising from these Terms or the use of our Services shall be submitted to the competent courts of Lithuania, unless mandatory consumer protection legislation provides otherwise.

Consumers residing in the European Union retain the right to bring proceedings before the courts available to them under applicable EU consumer protection rules.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

The invalid provision shall be interpreted or replaced, where legally possible, with a valid provision that most closely reflects its original purpose.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any applicable Acceptable Use Policy or additional service-specific conditions, constitute the agreement between ProxiesLive and the customer regarding the use of our Services.

They supersede previous agreements or communications relating to the same subject matter, except where otherwise agreed in writing.